Indian Tribal News Service
New Delhi
The Centre on Monday launched the National Helpline Against Atrocities (NHAA) to ensure the proper implementation of the Scheduled Castes and the Scheduled Tribes (Prevention of Atrocities) Act, 1989.
Launching the NHAA, Union Minister for Social Justice and Empowerment Dr. Virendra Kumar said ending atrocities and discrimination against SCs/STs is our top priority.
Devised by the Ministry of Social Justice and Empowerment, the NHAA can be accessed by making a voice call/VOIP either from a mobile or landline number of any telecom operator across the country. The service will also be available on mobile application.
- Grievances Redressal: Docket number to be given for each complaint received from victim/complainant/NGOs
- Tracking System: Status of Grievance can be tracked by complainant/NGOs online
- Auto Compliance of Acts: Every provision of relevant Acts related to victim to be monitored and compliance ensured
- Generation of Awareness: Any inquiry to be replied by IVR or operators in Hindi, English and regional language
- Dashboard for the States/UTs: KPIs of States/UTs to be made available on Dashboard itself
- Feedback System and Single Point of Contact: Available
“The objective of the helpline is to build informed awareness about the provisions of the law that are aimed at ending discrimination and provide protection to all. The system will ensure that every complaint is registered as an FIR, relief is provided, all registered complaints are investigated and all chargesheets filed are prosecuted in the Courts for decision – all within the given timelines in the Act,” a statement by the Ministry said.
Available as a web based self-service portal also, the NHAA will generate awareness about the Protection of Civil Right (PCR) Act, 1955 and its rules as well.
